Cage Shift Supervisor - Philadelphia

Hotel•Philadelphia, PA

2d•Onsite

About The Position

We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Requirements

Ability to analyze and interpret departmental needs and results.
Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
Ability to solve complex problems.
Ability to distinguish between colors
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
Broad variety of tasks and deadlines requires an irregular work schedule.
One (1) to two (2) years of experience in casino cage operations or banking preferred.
High School diploma or GED equivalent required.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
The Cage Supervisor must be flexible to work mostly days, weekends and holidays

Nice To Haves

College degree or some level of secondary education preferred.

Responsibilities

Maintains working knowledge of Cage operations internal functions, controls and software
Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.

Benefits

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment