Cage Shift Supervisor - Philadelphia

Maryland Live! Casino & Hotel • Philadelphia, PA

68d

About The Position

We are seeking a dynamic and energetic leader joining our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Requirements

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
• The Cage Supervisor must be flexible to work mostly days, weekends and holidays.

Responsibilities

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA's, PTO time, early outs and special requests made by team members.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED