Cage Shift Manager - MGM Grand Detroit

MGM Resorts International • Detroit, MI

1d • Onsite

About The Position

Are you a seasoned leader with a passion for exceptional guest service? We are seeking a dedicated Casino Cage Shift Manager to oversee the daily operations and management of our Casino Cage during assigned shifts. In this vital role, you will ensure that all personnel deliver outstanding service while complying with federal, state, and local laws, regulations, and company policies. If you're ready to take the next step in your career and lead a talented team, we want to hear from you! Apply today and be part of the excitement at our casino!

Requirements

• Two years of prior relevant cage cashiering experience
• Able to work a varied shift to include weekends and holidays

Nice To Haves

• One year of prior relevant supervisory experience preferred
• Thorough knowledge and compliance of title 31 regulations preferred

Responsibilities

• Manage Casino Cage, maintaining two-way dialogue with Casino, Finance departments, Marketing, F&B, Hotel, and Retail.
• Monitors all operational areas for efficiency and is responsible for ensuring the banks are balanced within the Cage at the end of the shift in accordance with departmental variance policy and reviews all the reports or forms accurately in compliance with Title 31.
• Manages and ensure the team is maintaining the highest level of S.H.O.W. guest service program to all guests, guest complaints and M life Rewards Member request and disputes are being resolved in a professional and timely manner.
• Supervises the delivery and measurement of guest service within assigned department(s) consistent with company’s core service standards and brand attributes.
• Supervise and support M life Rewards program, MyVegas rewards program, and M life Rewards Mastercard program; Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures.
• Has authority to manually adjust tiers for MVP, Mastercard, tier match, and ad hoc requests in accordance with outlined company policies and procedures.
• Manages the Human Resources responsibilities to include: create and maintain a work environment that promotes client service, teamwork, interview process, performance feedback, disciplinary action, individual recognition, mutual respect, and employee satisfaction ensuring training, and succession planning processes that encompass the Company’s diversity commitment.
• Proficient and will need to perform all Casino Cage banks and window function.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Free parking
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed