Cage Manager (51967)

Indian Head Casino • Warm Springs, OR

88d

About The Position

The Cage Manager is responsible for ensuring that the Cage Department operates in accordance with all established WSCE policies, procedures, and Internal Controls. The Cage Manager ensures that the Cage staff perform at an optimal level so that the highest level of guest service is always provided to all guests, internal customers and other outside parties. The Cage Manager follows the guidance of the CEO/General Manager in all aspects of Cage management and oversees Cage operations.

Requirements

• Bachelor's degree or the equivalent in combined education and experience.
• One to two years of Casino Cage, Main Bank or other cash handling experience preferred.
• Minimum of one year of Supervisor experience, preferably in a cash handling operation preferred.
• Knowledge of Casino operations.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Will work varied shifts including nights, weekends and holidays.

Responsibilities

• Oversee Cage functions and safeguard casino bankroll.
• Work with Senior Management in achieving and maintaining optimal operational efficiency and effectiveness.
• Track and monitor Cage performance, including Exception Reports, Attendance, Cashier Variances and Guest Service.
• Develop and forecast department budget; manage and monitor department expenses resulting from daily operations and payroll.
• Work with other departments to ensure that the Cage meets the needs of all departments and guests.
• Develop training plans for Cage personnel, both new hires and those seeking promotion.
• Ensure that the Cage inventory, including currency, coin, gaming chips, and all forms, documents and records are accurate and complete.
• Ensure supplies of cash and coin adequate to meet current business needs are stocked at all times.
• Directly supervise Cage Supervisors, Cage Cashiers and Main Bank Cashiers.
• Issue written and oral instructions to staff.
• Participate in formulating and implementing company policies and developing long-range goals and objectives for the Cage Department.
• Manage the delivery and measurement of guest service practices consistent with the company's core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new policies and processes to ensure compliance with regulations.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Use hiring, training and succession planning processes that encompass the company's diversity commitment.
• Adhere to the company's philosophy and ensure compliance with company policies and procedures.
• Interview candidates for hiring and promotions.
• Prepare, review and coordinate work schedules, and assign duties to Cage personnel.
• Find and implement savings whenever possible without compromising safety and integrity.
• Ensure compliance with Title 31 requirements and that all recorded activity and documentation is complete and accurate.
• Ensure that government forms such as W-2G, W-9, and 1042S are completed correctly.
• Ensure that approved jackpots are paid accurately.
• Perform the duties of a Supervisor, Main Bank Cashier and/or Cage Cashier as needed.
• Ensure the safety and welfare of all assigned staff and guests.
• Support hiring and training processes that encompass the company's diversity commitment.
• Work with the CEO/General Manager and Human Resources to develop employee training procedures.
• Schedule Cage personnel, ensuring adequate staffing.
• Ensure that payroll entries for employees are accurate.
• Advise and brief the CEO/General Manager and the Compliance Manager on any issues of concern regarding the Cage and Title 31 compliance.
• Perform other duties and projects as requested.

Benefits

• Must maintain a valid Oregon driver's license.
• Must be 21 years of age or older.
• Must submit to and pass a drug/alcohol screening test.
• Must submit to and pass an Oregon State background investigation.
• Proven gaming license eligibility preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree