Cage - Main Bank

Valley View Casino & Hotel•Valley Center, CA

About The Position

Responsible for furnishing Cashiers in the Cage and Slot Department Team Members with money in exchange for chips and gaming tickets. Team Member will work under general supervision. Rely on limited experience and pre-established guidelines to accomplish goals and perform the functions of job.

Requirements

High School Diploma or GED equivalent.
Must possess excellent communication skills
Must be extremely numbers-oriented and computer-literate.
Ability to speak and understand the English language.
Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals.
Ability to write routine reports and correspondence.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to use commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram form.
Must use good judgment when providing information to our guests.
Must display the ability to maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions or skill testing.

Nice To Haves

Previous college courses in Banking, Financing or related area.
Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, cell phones, and or email.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Adheres to performance standards, company policies and procedures, as they relate to the department.
Assists various departments in counting gratuities.
Verifies all money drops and deposits money into appropriate accounts.
Reconciles accounts.
Process markers, returned checks and guest deposits.
Responsible for kiosk guest disputes and ensuring that kiosks have enough currency and coin to remain functional.
Pays out large jackpots.
Maintains various records of Main Bank activities.
Counts and balances gaming tokens and foreign chips.
Pulls and counts mutilated money, preparing it to be returned to the bank.
Facilitates the flow of information, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Other duties as assigned by Director of Cage Operations and Cage Manager.
All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.