CAGE LEAD SHIFT SUPERVISOR

The Pueblo of Sandia•Albuquerque, NM

22h•Onsite

About The Position

Supervises the overall Cage/Vault operation and personnel on an assigned shift. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future. This position provides immediate supervision to front line Team Members, sets business parameters, and delegates day-to-day tasks to achieve operational objectives. It also provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members. The supervisor delegates and assigns duties to the reporting staff in a clear and concise manner and sets expectations for performance excellence. They may support management in the completion of administrative responsibilities, maintain a positive attitude and outlook, and encourage the team to gain support and create a positive morale. The role involves creating an environment of teamwork by communicating common goals and showing appreciation for Team Members' contributions and ongoing support. It requires demonstrating relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.

Requirements

Ability to supervise, lead and direct the work of assigned staff.
Ability to deal effectively with the public and casino staff.
Ability to work under pressure.
Ability to use personal computers and various software applications.
Knowledge of casino accounting requirements and thorough analytical and problem-solving ability.
Ability to perform the physical requirements of the position.
Must be able to read, write and speak English fluently.
High School diploma or GED equivalent.
Three (3) years’ experience in casino cage operation required.
One (1) year of supervisor experience required.
Must be at least 21 years of age.
Must be able to obtain and maintain the required STGC Gaming License.
Will require a pre-employment and random drug screening.

Responsibilities

Proficient and can perform all Cage/Vault Supervisor Duties.
Ensures each Cage/Vault Team Member has been trained in all Internal Controls and procedures.
Ensures each Cage/Vault Team Member provides accurate, friendly, timely and courteous service to customers.
Ensures each Cage/Vault Team Member has been trained annually in Title 31 and complies with reporting procedures.
Supervise the cage operation during their assigned shift.
Maintain an adequate currency, coin and chip inventory to ensure the casino demands are met.
Oversee and monitor the cash drop transfers into vault.
Oversees cash counts and other paperwork daily.
Monitors and ensures the shift is in compliance with the System of Internal Controls, Department rules and Casino Policies.
Views Surveillance footage as necessary to resolve disputes or research variances.
Provide reports to Cage/Vault Manager and other department managers as necessary.
Provide recommendations to the Cage Manager for improvements in operations and Internal Controls.
Develop new Internal Controls and modify existing Internal Controls to comply with NIGC MICS.
Interview applicants and make recommendations for hire.
Schedule and direct the work of assigned cage/vault staff.
Reviews and logs Exception Reports from audit.
Reconcile Kronos Timekeeping system for assigned shift.
Ensures timely submittals of employee performance appraisals.
Perform additional duties and responsibilities as necessary or assigned.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
Provides immediate supervision to front line Team Members.
Sets business parameters and delegates day-to-day tasks to achieve operational objectives.
Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members.
Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.
May support management in the completion of administrative responsibilities.
Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale.
Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support.
Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.