80-302 Cage Cashier

Ute Mountain Casino Hotel • Towaoc, CO

1d • Onsite

About The Position

Cage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.

Requirements

• Must be at least 18 years old to obtain a UMUGC Non-Support License (required).
• Must be able to pass the UMUGC and CG background investigations (no financial crimes or other felonies).
• High School Diploma or equivalent required.
• Customer Service Excellence Create memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH's visitors. Always engage by interacting warmly and professionally with all guests, making them feel welcome and valued. Address guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.
• Comprehensive Game Knowledge Maintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo). Ensure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations. Stay informed about new games and features to effectively assist and entertain guests.
• Regulatory Compliance and Integrity Uphold the highest standards of honesty and integrity in all professional activities. Adhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws. Report any irregularities or violations to the appropriate authorities promptly.
• Attention to Detail and Accuracy Handle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping. Monitor games and equipment diligently to ensure proper operation and identify any issues. Maintain accurate documentation as required for audits and compliance.
• Teamwork and Communication Work collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences. Communicate effectively with colleagues and supervisors, sharing important information promptly. Support other departments when needed, fostering a cooperative work environment.
• Safety and Security Awareness Be vigilant in ensuring the safety and security of guests, team members, and casino assets. Recognize and report any suspicious activities or security concerns immediately. Follow all safety protocols and emergency procedures to maintain a secure environment.
• Reliability and Flexibility Maintain dependable attendance and punctuality. Be willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands. Perform other duties and projects as assigned.
• Professional Development Seek opportunities for personal and professional growth within your field and scope. Attend and actively participate in all company-assigned trainings.
• Effective Broad Communication Communicate clearly and professionally in both written and verbal forms. Ensure all communications and guest interactions are consistent with the casino's customer service focus.
• Policies and Procedures Must learn to perform activities that are ethical and in compliance with all Casino and departmental policies, procedures, practices, standard operating procedures (SOPs), and minimum internal controls; as well as all applicable federal, state, and Tribal regulatory requirements. All employees are responsible for creating a culture of adherence. Moreover, all employees are responsible to ensure a safe, secure, ethical, and legal work environment.
• Safety Expected to promote and practice a clean, safe, healthy accident-free and friendly work environment for guests and employees; to adhere to all Casino, Travel Center, and departmental safety policies; to work in a safe manner; to be alert to and report/document observed, known, or possible safety hazards, conditions or unsafe practices or procedures to appropriate management.

Nice To Haves

• Associate's degree in a relevant field preferred but not required.

Responsibilities

• Transaction Processing: Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.
• Guest Service: Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.
• Cash Management: Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.
• Security & Compliance: Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.
• Department Collaboration: Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.
• Equipment Operation: Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.
• Professionalism & Development: Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED