Cage Cashier

Choctaw Nation of Oklahoma•Stringtown, OK

2d•$10•Onsite

About The Position

As the Cage Cashier, you will pay out winning gaming machine tickets or chips and tokens to customers who present them . You will report to the Cage Supervisor, Shift Manager, or Cage Manager on duty. Primary Tasks: You will be responsible for large sums of money and the payout of tickets; therefore, the cashier must follow Casino procedures exactly. Ensure all required paperwork is signed and in the shift packets for auditing procedures. Ensure the customer has signed for all payout for tickets over location-set amount before the ticket is paid. Answer customer or public inquiries regarding general gaming procedures, and payouts. You will make change at the customer's request; exchange money, credit, tokens, and tickets. Verify identification of customers when needed. Verify authenticity of tickets and requests for payouts. Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Perform other tasks may be assigned.

Requirements

Experience handling large volumes of cash
Knowledge of principles and processes for providing customer and personal services.
Knowledge of high-volume cash handling policies
Apply basic math (arithmetic, ratios, proportions, or conversions)
High school diploma or equivalent is required.
Previous experience in a customer service or cash-handling role is preferred.
Strong mathematical skills and attention to detail are essential.
Excellent communication and interpersonal skills to interact with a diverse range of guests.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Knowledge of basic computer applications for data entry and record-keeping.
Flexibility to work varied shifts, including nights and weekends, as per the shift pattern.
A positive and friendly attitude, with a commitment to providing exceptional customer service.
Willingness to undergo background checks and obtain any necessary gaming licenses or certifications.

Responsibilities

Handle cash transactions accurately and efficiently, including deposits, withdrawals, and exchanges.
Provide exceptional customer service to all guests, ensuring a positive and friendly experience.
Maintain a high level of security and confidentiality when handling cash and guest information.
Adhere to all regulatory and compliance standards, ensuring the casino operates within legal boundaries.
Process and verify identification documents for guests, ensuring only authorized individuals access casino services.
Assist guests with any queries or concerns related to their cash transactions or casino accounts.
Reconcile cash drawers and perform daily audits to ensure accuracy and prevent discrepancies.
Stay updated with any changes in casino policies, procedures, and promotional offers.
Work collaboratively with other team members, especially during busy periods, to ensure smooth operations.