Cage Cashier

The Mint Gaming Hall Bowling Green•Bowling Green, KY

2d•Onsite

About The Position

The Cage Cashier executes guest monetary transactions in an assigned window bank. SCOPE: The Cage Cashier consistently maintains an accurate balance count of company assets while providing exceptional guest service.

Requirements

High school diploma or general education degree required
1 – 3 years related experience required
Must be 21 years of age or older
Must pass all required pre-screening and background checks.
Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain and maintain a valid Kentucky gaming/racing license.
Must be able to move in and around the work area throughout the entire workday.
Must be able to sit, stand or walk for extended periods of time.
Must be able to repeat the same movements.
Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
Must be able to access and interpret information on computer screens.
Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
Requires the ability to distinguish letters or symbols and eye hand coordination.

Responsibilities

Consistently communicates operational information and updates based on shift worked to keep all Cage management informed.
Maintains accurate handling of guest and company funds by processing all transactions and documentation in accordance with all regulations, company, and department policies and procedures.
Maintains bank balance and safeguards cage assets.
Assists guests with inquiries and advises on current property promotions and events.
Assists the Cage management, by conducting transaction verifications to avoid discrepancies, and ensure procedural compliance.
Addresses machine and/or equipment and/or software malfunctions and reports any discrepancies to the Cage Manager and/or Director of Cash Operations immediately. May conduct minor repairs under the supervision of Cage management.
Immediately reports any issues, concerns, or needs for assistance to Cage management.
Provides training to other Team Members at the request of the Cage management.
Informs Cage management of any infractions of company or department policies and/or procedures immediately.
To provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Maintain regular attendance at scheduled shift and staff meetings.
Maintain professionalism and a friendly and approachable demeanor throughout the workday.
Maintain all appearance standards in accordance with established uniform and appearance guidelines.
Inform manager on duty of any irregularities and unusual situations when they occur.
Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
Is honest in all interactions and displays a high degree of integrity.
Ability to work independently with little to no supervision or as part of a team is required.
Must be and remain compliant with all legal or company regulations for working in the industry.