Cage Cashier and Caesars Rewards Representative

Caesars Entertainment • Westlake, LA

107d

About The Position

The position involves providing friendly, efficient, and accurate cashiering services for customers and employees. The role emphasizes delivering 'A' level customer service while promoting the Total Rewards program enthusiastically.

Requirements

• High school diploma or GED required.
• General cashiering background or prior money-handling experience required.
• Must be able to count money and coins accurately.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must be able to work any shift as well as fluctuating window times.

Responsibilities

• Operates assigned bank or window according to procedure.
• Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.
• Transfers carts to and from the vault, cage, change banks, and poker room.
• Responsible for the operation of assigned bank or window according to regulations.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Operates coin wrapping equipment.
• Verifies coin transferred from main cage to vault.
• Greets and welcomes customers with a smile as a company representative.
• Serves as Total Rewards and customer service role model for other employees.
• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.
• Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Total Rewards.
• Knowledgeable about competitors’ programs and can make favorable comparisons.
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts using Caesars computer systems.
• Issues comps in accordance with department comp and guidelines.
• Ensures data are accurate and maintains integrity of data.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Performs other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees