Cafeteria Lead

UnityPoint Health • Waterloo, IA

84d

About The Position

The Cafeteria Lead at UnityPoint Health - Allen is responsible for assisting in the direction of all Nutrition Services functions and ensuring compliance with established standards. This role involves establishing and maintaining effective working relationships with staff to provide a unified approach to meal service. The individual will provide customer service to guests of the cafeteria and assist in maintaining cleanliness of the serving area and dining room, as well as directing other staff in performing the same duties. Proficiency in opening and closing duties in the cafeteria and cash handling responsibilities is required. The role also includes cross-training in various areas as needed and performing tasks as requested by the manager on a weekly, bi-weekly, or monthly basis. The Cafeteria Lead will lead all aspects of Nutrition Services and advise employees to ensure timely and effective service to customers and patients.

Requirements

• High school diploma or equivalent
• Valid driver's license required
• ServSafe Food Safety current certification or plan to complete within 6 months of hire
• 2 years of experience in food service and/or customer service
• 1 year of cash handling experience

Responsibilities

• Greet and interact with all customers
• Assist in serving food at the various stations in the cafeteria
• Maintain appearance and product levels of self-service areas in the cafeteria
• Demonstrate proficient knowledge of all cafeteria equipment and assist in troubleshooting in the event of equipment malfunctions
• Respond to customer questions and concerns regarding food or service and provide service recovery when needed
• Provide daily direction to staff to maintain cleanliness of the cafeteria
• Monitor food and equipment temperatures
• Assist in appropriate handling of food items to promote quality and reduce food waste
• Follow cash handling and cash register policies and procedures
• Be responsible for proficiency in opening and closing register operations and securing cash
• Assist in entry and maintenance of menu items in the cash register
• Direct staff in completion of duties
• Monthly scheduling of staff
• Monitor staffing levels and suggest adjustments to manager as needed based on absences or customer traffic levels
• Assist in inventory of food and supplies, training and education/development of new employees, and in retail promotion planning and implementation

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED