Cafe Team Expert

Barnes & Noble•Norcross, GA

1d•Onsite

About The Position

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results. The role requires specific behaviors such as reliable and punctual attendance, flexibility to fill scheduling gaps (including early mornings to late evenings, weekends, and most holidays), a positive and proactive approach, leading by example, supporting the entire store team, being cheerful and helpful with customers, taking initiative for self-development, active listening, clear communication, and prioritizing resources. Above all, the CTE should enjoy being a barista and will be trained to master the operational competencies of a Barnes & Noble Barista. As experience is gained, the CTE's knowledge and skills are expected to develop to support others and the wider Cluster and bookstore, contributing to the overall success of the Barnes & Noble bookstore.

Requirements

Good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café
Ability to present viable business strategies
Ability to work collaboratively with the Store Manager (SM) to implement and adapt café action plans
Maintain reliable and punctual attendance for scheduled shifts
Ability to fill scheduling gaps when able, being flexible and responsive to the needs of the store (open from early mornings to late evenings every day, including weekends and most holidays)
Positive and proactive approach to work
Ability to lead by example with purpose and energy, working hard and reliably while inspiring others
Supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect
Cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team
Take initiative to drive own development, be an enthusiastic learner and use feedback to improve skills
Active listener who understands information and clearly communicates messages as expected to support company initiatives and goals
Ability to prioritize resources and barista support appropriately to keep the shift on track
Enjoy being a barista
Mastery of the operational competencies of a Barnes & Noble Barista
Mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays
Strong visual merchandising skills
Ability to run an efficient and quick register while taking orders
Bookselling skills to support the bookfloor team willingly and effectively when available
Ability to coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors
Ability to manage inventory through effective food and beverage orders
Ability to complete and submit accurate monthly inventory and waste log on time
Expert knowledge to make effective food and beverage recommendations to customers
Ability to review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize sales and profitability
Knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately
Physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking

Responsibilities

Develop team knowledge to create a welcoming environment for customers
Identify and connect data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café
Present viable business strategies
Work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results
Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor
Fill scheduling gaps when able, being flexible and responsive to the needs of the store
Lead by example with purpose and energy, working hard and reliably while inspiring others to do the same
Support the entire store team, demonstrating kindness, fairness, encouragement and respect
Be cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team
Take initiative to drive own development, be an enthusiastic learner and use feedback to improve skills
Actively listen and clearly communicate messages as expected to support company initiatives and goals
Prioritize resources and barista support appropriately to keep the shift on track
Master the operational competencies of a Barnes & Noble Barista
Use mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use
Use strong visual merchandising skills, to maintain counter and floor retail fixtures
Run an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service
Use bookselling skills to support the bookfloor team willingly and effectively when available
Actively coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors
Manage inventory through effective food and beverage orders
Complete and submit accurate monthly inventory and waste log on time
Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team
Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize sales and profitability
Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results
Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately
Comply with all company policies and procedures