Cafe Team Expert

Barnes & Noble • Issaquah, WA

401d • $47,320 - $47,320

About The Position

As the Café Team Expert at Barnes & Noble, you will lead and motivate the café team to deliver exceptional customer service while ensuring operational excellence. This role involves acting as a role model, achieving sales goals, and maintaining high standards of hospitality and cleanliness in the café environment. You will work closely with the store manager and café market leader to support team performance and recruitment efforts.

Requirements

• Solid café, food service, or hospitality knowledge.
• Passion for the café business with excellent service standards.
• Effective communication skills.
• Understanding of the café business and its impact on sales and results.
• Experience in building collaborative working relationships.
• Ability to empathize and understand team members.
• Skill in delivering honest and constructive feedback.
• Problem-solving abilities and good decision-making skills.

Nice To Haves

• Experience in a leadership role within a café or food service environment.
• Knowledge of inventory management and sales strategies.

Responsibilities

• Work on the café floor, engaging in physical activities such as prolonged standing, bending, lifting, and operating espresso machines.
• Deliver an excellent café customer experience and motivate the café team.
• Maintain a vibrant café atmosphere through effective presentation and cleanliness.
• Manage the bake case to ensure it is full and clean throughout the day using prep sheets.
• Prepare for and execute product launches effectively.
• Review sales, inventory, and waste reports to maximize profitability.
• Follow café ordering practices for a diverse product mix.
• Ensure quality standards in beverage and food preparation and presentation.
• Create a positive learning environment through coaching and feedback.
• Support the café team with training and coaching tools provided by the company.
• Demonstrate operational excellence to maximize efficiency and compliance with safety standards.
• Communicate key issues and messages respectfully and timely with the team.
• Assist the café market leader in managing the team and initiatives.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• Employee discount
• Life insurance
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed