Cafe Team Expert

About the position

As the Café Team Expert, you are committed to creating an environment with the team in the Café that celebrates excellence in hospitality and operations. Acting as a role model, you motivate and support the café team to provide superior customer service while modeling the standards and core values of the company. You motivate and lead the team by example to achieve sales goals and to deliver operational excellence, maximizing efficiency and minimizing loss through timely execution of all processes. You are supported by your store manager and café market leader who have responsibility for recruitment, performance management and promotions within the café team.

Responsibilities

• Create an environment that celebrates excellence in hospitality and operations.
• Motivate and support the café team to provide superior customer service.
• Model the standards and core values of the company.
• Lead the team by example to achieve sales goals.
• Deliver operational excellence and maximize efficiency.
• Minimize loss through timely execution of all processes.
• Support recruitment, performance management, and promotions within the café team.