Cafe Service Professional

Bluestone Lane • New York, NY

84d

About The Position

The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server's primary role is to maximize sales while following the Steps of Service. The role fulfills other duties as required such as finalizing food items and using the point of sale system. The Server is positioned on the café floor so that they are accessible and within eyes reach of our local.

Requirements

• 1+ years' experience as a server or in sales.
• Minimum one-year experience in a customer service/food industry environment.
• Passion to provide exceptional customer experience.
• DOH accredited or Safeserve Certified preferred.
• Strong interpersonal and communication skills with an ability to build relationships.
• Team player with proven experience working on a team to achieve great performance.
• Ability to work in a high stress, fast paced work environment.
• Ability to stand for extended periods and lift to 40lbs.

Responsibilities

• Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language.
• Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals.
• Attends to locals in a manner consistent with the Bluestone Lane Steps of Service.
• Maintains professional composure and local engagement during periods of high-volume.
• Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store.
• Performs well under pressure and maintains efficient, friendly and engaging local experience.
• Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures.
• Service tables with focus on upselling food & beverage.
• Deep understanding of the menu in order to educate and excite local.
• Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering.
• Achieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused service.
• Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay.
• Build relationships and human connection through personalization and conversation.
• Ensure product is plated to perfection.
• Speed of service - provide quality product with speed and accuracy.
• Resets and follows Bluestone Lane table presentation standards in a timely manner.
• Ensures floor & workspace are always clean and fully functioning.
• Always maintains grooming guidelines.

What This Job Offers

• Industry: Food Services and Drinking Places
• Number of Employees: 501-1,000 employees