Food Service Professional (Cafe Manager - Torrington, CT)

Commercial & Government Contracts • New Britain, CT

12d • Onsite

About The Position

Are you passionate about ensuring a top-notch dining experience? RW Solutions is seeking an enthusiastic and dedicated Café Manager to join our dynamic team! As a Café Manager, you will play a pivotal role in ensuring the smooth operation of the café, while promoting food safety, health standards, and a welcoming environment for all guests. Oversee the café’s daily operations to ensure smooth and efficient service during open hours. Supervise volunteers to make sure they follow all policies and procedures. Train volunteers as needed on food safety, customer service, and specific job tasks. Regularly check food temperatures and sanitation practices to meet health regulations. Lead and support meal service, making sure meals are served promptly, seniors’ dietary needs are met, and guests are satisfied. Create a positive team environment by setting a strong example in customer service, food quality, and teamwork. Welcome guests warmly, respond to concerns, and maintain a friendly atmosphere. Monitor guest feedback and handle complaints or suggestions to improve the dining experience. Organize reservations and pre-ordered meals, ensuring accuracy and timely preparation. Track food supplies, place orders when needed, and ensure proper storage and rotation. Assist with café setup, meal preparation, and dishwashing after meals. Keep detailed records of food inventory, donations, and any incidents or accidents. Record and acknowledge meal donations, sending thank-you notes or follow-ups promptly. Address any workplace issues or conflicts to maintain a positive and respectful work environment.

Requirements

• Must have a valid driver’s license.
• Minimum of 1-3 years in food service position, with hands-on experience in both front-of-house and back-of-house operations or equivalent experience in a similar role.
• Basic proficiency with scheduling software, inventory systems, and email.
• Strong understanding of food safety and sanitation practices, ensuring the highest standards for meal preparation and service.
• Awareness of common dietary restrictions (e.g., low sodium, diabetic-friendly, soft foods).
• Knowledge of stock rotation, ordering procedures, and cost control.
• Ability to maintain logs for food inventory, donations, and incidents.

Nice To Haves

• Understanding of local health codes, safe food handling, and HACCP principles.
• Familiarity with training, supervising, and motivating volunteers.
• Clear, compassionate communication with seniors, staff, and volunteers.
• Ability to respond to changing needs, dietary requests, or unexpected challenges.

Responsibilities

• Oversee the café’s daily operations to ensure smooth and efficient service during open hours.
• Supervise volunteers to make sure they follow all policies and procedures.
• Train volunteers as needed on food safety, customer service, and specific job tasks.
• Regularly check food temperatures and sanitation practices to meet health regulations.
• Lead and support meal service, making sure meals are served promptly, seniors’ dietary needs are met, and guests are satisfied.
• Create a positive team environment by setting a strong example in customer service, food quality, and teamwork.
• Welcome guests warmly, respond to concerns, and maintain a friendly atmosphere.
• Monitor guest feedback and handle complaints or suggestions to improve the dining experience.
• Organize reservations and pre-ordered meals, ensuring accuracy and timely preparation.
• Track food supplies, place orders when needed, and ensure proper storage and rotation.
• Assist with café setup, meal preparation, and dishwashing after meals.
• Keep detailed records of food inventory, donations, and any incidents or accidents.
• Record and acknowledge meal donations, sending thank-you notes or follow-ups promptly.
• Address any workplace issues or conflicts to maintain a positive and respectful work environment.

Benefits

• You’ll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us!

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees