Cafe Manager - CHI Wicker Park

Chobani • Chicago, IL

26d • $64,000 - $96,000

About The Position

The General Manager will be expected to lead our team, deliver amazing customer experiences, and keep our café running smoothly. This role is perfect for someone with leadership experience, a love for coffee and people, and strong organizational skills. You’ll manage daily operations and overall strategic direction of the cafe, inspire your team, oversee inventory and scheduling, and help drive sales. The La Colombe General Manager possesses a high sense of responsibility, quality, ethics, and integrity.

Requirements

• Experience in customer service, retail, hospitality where the focus is customer facing (a plus, but not required – we’ll train you!)
• Takes pride in being part of a team and embodies all of our One Dove principles- Kindness, Respect, Deliciousness, Efficiency, and Cleanliness
• Ability to stand for long periods and lift up to 50 lbs
• Frequent walking, bending, reaching, and twisting

Nice To Haves

• Have at least 5 years of leadership experience in food service or retail (bonus points if you’ve managed a café or coffee shop)
• Love people as much as you love coffee — you know how to motivate a team and keep the good vibes going, even during the morning rush
• Are organized, proactive, and a natural multitasker — you're basically the caffeine our team runs on

Responsibilities

• Inspire, train, and support your team to deliver stellar service and unforgettable coffee experiences
• Turn first-time guests into loyal regulars with your warm hospitality and attention to detail
• Contribute ideas to improve the menu and promote employee engagement
• Assist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and service
• Ensure compliance with health and safety regulations
• Ensure that all safety protocols are followed even when you are not present
• Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately
• Cultivate and create an environment that is passionate about hospitality
• Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees
• Build relationships with guests by communicating warmly and authentically
• Seek opportunities to engage with guests
• Deliver timely, professional and knowledgeable service
• Exceed guest expectations
• Oversee inventory operations, including ordering, stocking, and merchandising
• Maintain optimal inventory levels for all parts of café operations
• Manage opening and closing procedures, financial reporting, and assist in developing strategies to drive business growth
• Develop and maintain a weekly schedule with Café Manager support that is efficient, cost-effective and most importantly, can deploy all Barista's to positions that drive positive Customers experience

Benefits

• Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement.
• To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay.
• To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment.
• In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information.
• We offer up to 60 hours accrued PTO (which includes vacation and personal time off) and up to 60 hours accrued of FTO (which includes sick time).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees