Pfister Cafe Manager

Marcus Corporation•Milwaukee, WI

About The Position

As a Café Manager at The Pfister Hotel, you will be responsible for managing the day-to-day operations of our café outlet while ensuring quality service and profitability. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Pfister Hotel is an equal opportunity employer.

Requirements

High school diploma or equivalent required; college degree in hospitality preferred.
2+ years of food & beverage supervisory or management experience required.
Ability to manage and motivate staff effectively.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Flexibility to work nights, weekends, and holidays.

Responsibilities

Oversee daily café operations, staffing, and scheduling.
Maintain high levels of guest satisfaction and resolve concerns quickly.
Supervise, train, and develop café associates.
Assist in controlling costs, labor, and expenses to meet budget goals.
Ensure compliance with health, safety, and sanitation standards.
Coordinate with kitchen and service staff to ensure smooth café operations.
Assist with menu planning and promotional activities.
Perform other duties as assigned to support the Food & Beverage department.

Benefits

A free, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
Discounted Parking.
“Two for one” movie theater coupons at Marcus Theatres.
Ability to grow your career and transfer from one property to another.
Early wage access.
Paid time off.
Flexible scheduling.
Medical, dental, and vision insurance (available after 30 days of employment), company-paid life insurance, employee assistance program, and 401k with employer match.
And more!