Cafe Manager (Multi-Unit)

Compass Group•Lexington, KY

23h•$68,000 - $72,000•Onsite

About The Position

Working as Retail Cafe Manager, you will be responsible for the successful retail/cafeteria operation of Food & Nutrition Services under the direction of the System Director of Dining Services. This role is based out of a 1000-bed hospital, and oversees the food service operations for one large food hall (that operates 22 hours/day) and 3 coffee shops. Key Responsibilities: Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our 60-65 hourly team members Ensures customer satisfaction and good public relations through the safe and efficient uses of resources Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. Communicates effectively with all team members, patients and families Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds

Requirements

Minimum of three years of retail operational foodservice management experience required, preferably in healthcare or another high volume/institutional setting
Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
P&L accountability and contract-managed service experience is desirable
Experience with cash and cashless retail operations, POS systems
Supervisory, leadership, management and coaching skills
Good communication skills both written and verbal
Ability to communicate on various levels to include management, customer and associate levels
Knowledge of financial, budgetary, accounting and computational practices
Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Nice To Haves

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
P&L accountability and contract-managed service experience is desirable

Responsibilities

Plans and supervises special functions
Maintains cash controls, payroll records
Oversees the hiring and training of our 60-65 hourly team members
Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards
Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Communicates effectively with all team members, patients and families
Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds