Cafe Manager - D.C.

Chobani • OR

118d • $75,000 - $75,000

About The Position

The Cafe Manager builds a healthy business and a healthy culture within their cafes. Ensures the operational needs of the cafe are met, while also supporting, and providing leadership to the team members of the cafe. Enjoys working in a fast-paced café environment and can effectively work under pressure. In this role they will work with and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on. The La Colombe Cafe Manager possesses a high sense of responsibility, quality, ethics, and integrity.

Requirements

• 3 years of food service experience
• 2 years minimum management experience
• Proactive, professional, and positive people skills
• Ownership: Takes initiative, personally drives & takes pride in business.

Responsibilities

• Build team and maintain engagement by providing excellent employee experience.
• Communicate proactively, professionally and positively with the team and guests.
• Follow up consistently to build and maintain trust.
• Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities.
• Confront, diffuse and resolve difficult situations in a proactive, objective and solution-oriented manner.
• Coach team to meet standards, perform well and treat one another respectfully.
• Ensure teams consistently meet drink standards and serve beverages in a timely manner.
• Coach baristas to improve drink preparation skills.
• Work with other Cafe Managers, Lead Baristas, and Technical Department to achieve quality control from a technical perspective.
• Schedule regular cuppings to help promote general coffee knowledge.
• Work collaboratively with the market trainers to ensure that all employees are bar trained up to La Colombe’s beverage standards.
• Ensure that all safety protocols are followed even when you are not present.
• Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately.
• Complete Monthly Health Inspection Checklist and maintain food service manager health certificate.
• Create any relevant checklists to ensure the proper maintenance and wellbeing of the cafe.
• Cultivate and create an environment that is passionate about hospitality.
• Educate baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees.
• Build relationships with guests by communicating warmly and authentically.
• Seek opportunities to engage with guests.
• Deliver timely, professional and knowledgeable service.
• Exceed guest expectations.
• Carefully, thoughtfully and craftily curate the LaColombe experience in the cafe.
• Continuously work on business development in strategy in all aspects including boosting relationships with local organizations and entities.
• Develop and maintain a labor schedule that is efficient and cost effective.
• Complete payroll and admin tasks accurately and on time.
• Work with daily cash, POS system, submit sales excels to HQ and review weekly sales with the management team.
• Build sales consistently and deliberately.
• Manage controllable costs skillfully and effectively.

Benefits

• Medical, dental, vision coverage
• Disability insurance
• Health savings account
• Flexible spending accounts
• Tuition reimbursement
• 401k match of 100% on up to 5% of eligible pay
• Fertility and childcare assistance
• 12 weeks of parental leave at full pay after six months of continuous employment
• Employee assistance program
• Fitness discounts
• Wellness reimbursement
• On-site gym access (certain locations)
• Monthly wellness newsletter
• Starting at 70 hours of paid time off
• 11 holidays
• Paid volunteer time off
• Military service leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees