Cafe Lead

Fairgrounds Coffee and Tea•Highland Park, IL

13h

About The Position

The Café Lead is responsible for overseeing the daily operations of the café, ensuring excellent hospitality, maintaining quality food and beverage standards, and leading a team of baristas and teammates. This role requires strong leadership, communication, and organizational skills to create a positive and efficient work environment.

Requirements

Strong leadership, problem-solving, and communication skills.
Ability to work in a fast-paced environment while maintaining quality service.
Knowledge of coffee preparation, food safety, and customer service best practices.
Flexible schedule, including weekends and holidays. While maintaining a 40 hour per week schedule.

Responsibilities

Supervise, train, and mentor café staff, fostering a positive team environment.
Assign duties and ensure efficient workflow during shifts.
Lead by example in customer service, professionalism, and teamwork.
Conduct team meetings and communicate goals, promotions, and expectations.
Execute daily schedule, deployment, monitor attendance, and shift coverage as needed.
Ensure high levels of customer satisfaction by providing excellent hospitality.
Address customer inquiries, complaints, and feedback professionally.
Maintain a welcoming and friendly café atmosphere.
Oversee daily café operations, including opening and closing procedures.
Ensure cleanliness, organization, and compliance with health and safety regulations.
Monitor stock levels and coordinate with suppliers, and leadership for timely replenishment.
Assist with inventory management, ordering, waste logs and cost control.
Ensure food and beverages meet quality and presentation standards.
Train staff on proper preparation, handling, and service techniques.
Maintain equipment and report any maintenance needs.
Support marketing efforts, promotions, and upselling strategies.
Monitor sales performance and suggest improvements.