Cafe Lead - Hicks St

JOE COFFEE • New York, NY

83d • $20 - $20

About The Position

Joe Coffee Cafe Leads are knowledgeable, enthusiastic and dedicated coffee professionals serving to support general business operations, staff development and coffee quality. They do this not only through assisting the General Manager with operational tasks and initiatives but the Cafe Leads also helps to ensure execution of Joe quality standards for all offerings as well as hospitality. This is achieved through data collection in conjunction with the QC team, routine equipment maintenance and staff coaching.

Responsibilities

• Day-to-day store operations including inventory management, banking and cash handling
• Develop understanding of café operating and finance goals to aid in achieving targets
• Conduct new hire training and provide continued development after bar training
• Ensure robust coffee environment in café through instock retail displays, actively coaching staff on offering to customer
• Perform GM duties when the GM is away/unavailable (communicate with HQ, handle employee issues, report on store concerns, etc.)
• Ensure brewed coffee is always served fresh and at Joe Coffee standards
• Dial in all brewed coffee
• Manage coffee inventory, ensuring coffee is brewed with proper time off roast
• Maintain tasting logs for both drip coffee and espresso
• Maintain beverage recipes and grind guides
• Ensure staff understands and can talk to customers about the coffee and espresso we serve and sell
• Provide staff with information about new coffees and coffee menu changes, and conduct in-store tasting with staff for all new coffees
• Train and continually coach staff on topics including, but not limited to Bar flow, efficiency & Cleanliness, Palate development, Overall drink service (hospitality, presentation, latte art)
• Ensure all brewing equipment is maintained and cleaned by Joe Coffee standards
• Record all cleanings, maintenance, and issues in the stores' Google spreadsheet
• Communicate directly with Coffee Technician for urgent issues

Benefits

• Medical, Dental, and Vision Insurance – Available to employees after six months of employment
• Beyond Med Access – Support for elective procedures not tied to medical plan eligibility
• Pre-Tax Commuter Benefits – Save money on eligible transit and commuting expenses
• Employee Assistance Program (EAP) – Confidential support for mental health, legal, financial, and personal challenges
• 401(k) Retirement Plan – Start saving for your future today -- NOW with 401(k) Employer Match!
• Bonuses & Incentives – Opportunities for rewards through employee referrals, renewing or obtaining food handler’s permits, team-based recognition programs, and special events like the Halloween Costume Contest
• In-Depth Barista Training – Hands-on learning to hone your craft
• Paid Continuing Education – Expand your skills and explore new areas of interest
• Mentorship Program – One-on-one guidance to support your professional journey
• Origin Trips – Opportunities to travel and deepen your knowledge of coffee at the source
• The Joe Show – Our signature community-building event
• Holiday Celebration – A festive end-of-year gathering for our whole team
• Latte Art Throwdowns – Friendly competition and connection through coffee
• Subsidized Citi Bike or Lyft Pink memberships
• Free financial literacy workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees