Urban Air Adventure Parks-posted 12 days ago
Part-time • Entry Level
Onsite • Gilbert, AZ

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

  • Demonstrate the highest standards of guest relations and care when assisting guests at the counter
  • Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
  • Ensure adequate stock levels of supplies and consumables for the Café area
  • Manage queues and exceed guest expectations; upsell to maximize profit
  • Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
  • Handle guest complaints in the first instance and report feedback to the Leadership Team
  • Work within established guidelines and operating procedures
  • Measure and assemble ingredients for menu items
  • Properly cook and store food items at appropriate temperatures
  • Rotate stock items as per established procedure
  • Ensure compliance with all health code regulations
  • Maintain clear, well-organized kitchen and storage areas
  • Participate in regular staff meetings and training, as required
  • Other duties as tasked by Leadership
  • Minimum of High School Diploma or equivalent required, some College preferred
  • Previous restaurant/quick service experience preferred
  • Basic math skills of adding and subtracting required
  • ServSafe or similar food handling certification preferred
  • Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
  • Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
  • An effective, well-organized and efficient team player with a strong sense of discipline and urgency
  • Holds oneself accountable for high personal standards of conduct and professionalism
  • Work days, nights, and/or weekends as required
  • Work in a noisy, fast-paced environment with distracting conditions
  • Move about facility and stand for long periods of time
  • Lift and carry up to 30 lbs.
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