Cafe/Bakery Shift Leader

The Cambridge School of Culinary Arts • Cambridge, MA

120d

About The Position

The Shift Leader is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves overseeing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers. To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.

Requirements

• Supervisory experience working in the food or hospitality industry
• 2+ years of experience in café, bakery or restaurant management preferred
• Hands-on experience with professional coffee machines and restaurant equipment
• Availability to work within operating hours (including weekends, evenings and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Customer-centric service attitude
• High school diploma or GED with special consideration given to those with additional education
• Excellent time management skills and the ability to prioritize work tasks
• Excellent written and verbal communication skills
• Able to multitask and work in a fast-paced environment
• ServSafe Food Manager or comparable certification a plus
• Proven supervisory skills with exemplary organizational, time management, communication, and customer service skills
• Excellent customer service and interpersonal skills
• Able to work well under pressure
• Strong organizational and problem-solving skills

Nice To Haves

• ServSafe Food Manager or comparable certification

Responsibilities

• Manage day-to-day operations of the cafe
• Train new staff and baristas
• Train employees on drink and food preparation and proper use of equipment
• Coordinate Baked Goods Program needs with bakers
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
• Monitor and maintain inventory levels
• Oversee deliveries and the proper receipt and storage of all ingredients and inventory
• Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance
• Ensure compliance with health and safety regulations, including food handling and sanitation standards
• Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly
• Monitor sales performance and work to achieve financial goals, including budgeting and cost control
• Ensure the café bakery’s aesthetic and ambiance meet company standards

Benefits

• Competitive salary
• Employee discounts
• Opportunities for professional development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED