Café Team Lead
About The Position
Neighborhood Health Association (NHA) is seeking a full-time Café Team Lead to oversee day-to-day operations of the Nourish Café, located inside Nexus Health Care. The Café Team Lead supports the Café Manager in ensuring smooth service delivery, maintaining cleanliness and safety standards, and supervising Café Attendants. This position also plays a key role in implementing NHA's Job Readiness Program, which equips program participants with foundational employment skills, customer service experience, and hands-on training in a real-time café environment. This position is ideal for a service-oriented leader with a passion for community workforce development and the food service industry.
Requirements
- High school diploma or GED required.
- Minimum of 1 year of experience in retail or food service required.
- ServSafe Manager Certification required (or willingness to obtain upon hire).
- Excellent customer service and interpersonal communication skills.
- Ability to lead by example, work independently, and contribute as part of a team.
- Strong organizational and problem-solving skills with the ability to work in a fast-paced environment.
- Basic computer proficiency required.
- Must be able to lift up to 50 pounds occasionally.
- Must demonstrate initiative, sound judgment, and professionalism.
- Ability to work with individuals from diverse backgrounds with patience and respect.
Nice To Haves
- Previous experience providing direct training or instruction in a professional or workforce development setting preferred.
Responsibilities
- Lead daily café operations and serve in all café roles as needed to support smooth workflow.
- Maintain compliance with local health department regulations, and follow all food safety and sanitation protocols.
- Serve as acting manager in the absence of the Café Manager.
- Ensure a clean, stocked, and welcoming environment for all guests.
- Deliver excellent customer service and maintain courteous, professional communication with guests and staff.
- Maintain working knowledge of the full menu, including ingredient and product availability.
- Maintain and promote a safe and hazard-free working environment for all team members and café participants.
- Facilitate NHA's Job Readiness Program by providing one-on-one coaching, classroom-style training, and practical café instruction.
- Utilize standardized training materials and provide input for program improvements.
- Monitor progress of Job Readiness Program participants and provide feedback, encouragement, and support as needed.
- Perform additional duties as assigned to support café operations and program success.
Benefits
- Full-time weekday schedule with no nights, weekends, or holidays.
- Medical, Dental, Vision, and Life Insurance
- 403(b) Retirement Plan with Employer Match
- Generous Paid Time Off (PTO)
- 11 Paid Holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
