Lead III- Service- 2nd
About The Position
Café Team Lead III Job Responsibilities: Directs food preparation, production, and execution with COM team. Collaboration with menu design, features and specials. Produces high quality menu items, including both design and taste. Oversees and supervises Café team members. Assists with menu and catering planning, inventory, and management of supplies. Ensures that food is top quality and that kitchen is in good condition. Keeps stations clean and complies with food safety standards. Offers suggestions and creative ideas that can improve operational performance. High level food preparation and cooking techniques. Contributes proper training plan for new team members. Input with ordering, receiving and inventory of food supplies. Monitors and maintains kitchen equipment. Solutions provider in the Café operation entirely. Maintains organization and cleanliness in all food storage areas. Safety implementation and auditing. Maintains cleanliness, signage, and overall experience by monitoring food presentation and service. Updates job knowledge by staying current on industry and regional food trends. Enhances individual and Café team reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value, engagement and overall team member satisfaction. Provide satisfaction by providing a great food and great service experience. Contributes to accomplishing Cafe functionality objectives by orienting, training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, and reviewing job contributions; planning and enforcing policies and procedures. Contributes to achieving Cafe operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change. Supports Cafe financial objectives by forecasting requirements, preparing weekly forecasts, analyzing variances, and initiating corrective actions. Contributes to menu creation by consulting with COM team. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
Requirements
- Knowledge of various cooking methods, ingredients, and procedures
- Strong people management
- Developing strong team work and morale
- Leadership
- Creativity
- Hand-eye coordination
- Time-management
- Decision making
- Solutions provider
- Excellent communication and listening
- Customer service
- Planning for value based engagement concepts
- Self-motivated
- High energy Level
- 3+ years of high volume food service experience
- 5+ years of customer service or retail experience
- Manager level Micros POS workstation, computer program and reporting efficiency
- Efficient computer literacy with Windows, Microsoft Office, Outlook Email
- High school diploma or GED
Nice To Haves
- Current ServSafe certification preferred
Responsibilities
- Directs food preparation, production, and execution with COM team.
- Collaboration with menu design, features and specials.
- Produces high quality menu items, including both design and taste.
- Oversees and supervises Café team members.
- Assists with menu and catering planning, inventory, and management of supplies.
- Ensures that food is top quality and that kitchen is in good condition.
- Keeps stations clean and complies with food safety standards.
- Offers suggestions and creative ideas that can improve operational performance.
- High level food preparation and cooking techniques.
- Contributes proper training plan for new team members.
- Input with ordering, receiving and inventory of food supplies.
- Monitors and maintains kitchen equipment.
- Solutions provider in the Café operation entirely.
- Maintains organization and cleanliness in all food storage areas.
- Safety implementation and auditing.
- Maintains cleanliness, signage, and overall experience by monitoring food presentation and service.
- Updates job knowledge by staying current on industry and regional food trends.
- Enhances individual and Café team reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value, engagement and overall team member satisfaction.
- Provide satisfaction by providing a great food and great service experience.
- Contributes to accomplishing Cafe functionality objectives by orienting, training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, and reviewing job contributions; planning and enforcing policies and procedures.
- Contributes to achieving Cafe operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
- Supports Cafe financial objectives by forecasting requirements, preparing weekly forecasts, analyzing variances, and initiating corrective actions.
- Contributes to menu creation by consulting with COM team.
- Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
