Café Clerks

Outpost Natural Foods•Wauwatosa, WI

4d•Onsite

About The Position

To ensure the highest level of service possible to Outpost’s internal and external customers. To ensure a clean, neat, and attractive appearance of café area.

Requirements

Outstanding customer service skills
Ability to handle multiple demands and work under time pressures
Willingness to be open, to learn, and take on new responsibilities
Demonstrate objectivity, neutrality and calmness under pressure
Ability to maintain a cooperative, friendly, and outgoing attitude
Regular, predictable attendance
Effective communication skills in English
Ability to read and comprehend instructions
Ability to follow through on systems, procedures and policies
Ability to be flexible and to adapt to changing conditions quickly
Ability to work in a fast paced environment

Responsibilities

Treat people fairly, consistently, and with respect.
Ensure efficient, informative, and friendly service according to established customer service vision and standards.
Greet customers at counter and assist them in a timely manner.
Handle customer question and complaints.
Promptly serve customer’s orders and check for and ensure customer satisfaction.
Check out customer’s purchases quickly and accurately, using correct prices, codes and departments.
Provide samples and information of the products sold in the department.
Follow proper procedures in opening, closing, and maintaining all café areas including: deli station, bakery case, beverage station, and seating area.
Ensure areas are kept clean and organized.
Maintain a clean, organized, and rotated backstock.
Follow sanitation guidelines with regards to food handling, serving, and storing.
Stock service items, including china, paper products, packaging products, and miscellaneous items.
Advise café manager of equipment repair / replacement needs.
Follow safety guidelines in regards to lifting, knife handling, equipment operation, etc.
Prep ingredients for production.
Backup café kitchen staff when needed.
Attend department meetings as scheduled.
Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
Keep store orderly and clean.
Maintain a positive attitude.
Perform all other duties as assigned by department manager or supervisory staff.