Caesars Sportsbook Dual Rate Supervisor (Horseshoe Bossier) Full-Time

About the position

The Race Sportsbook Writer provides excellent service to customers who place bets in the Sportsbook area. This role involves ensuring that all customers understand the various types of wagers, displaying patience with novice customers, and engaging in friendly conversations. The writer processes all cash transactions quickly and accurately. Responsibilities include greeting customers, inputting betting information into the computer, printing tickets, accepting money, and giving tickets and change to customers. The writer also maintains the bank, verifies winning tickets, handles customer concerns, explains wagering information, and updates betting boards or televisions for customer viewing. Attendance guidelines and adherence to regulatory, departmental, and company policies are essential. As a Race Sportsbook Supervisor, the individual assists the Sportsbook Manager in daily operations, acts as a brand ambassador for Caesars Entertainment, provides excellent customer service, coaches employees, and ensures compliance with departmental policies and procedures. Supervisory responsibilities include overseeing wagering policies, ensuring AML and Title 31 procedures are followed, supervising personnel for maximum productivity, coaching staff, ensuring betting limits are adhered to, and maintaining awareness of legislative actions affecting business opportunities. The supervisor also ensures customer recognition and development, compliance with regulatory requirements, and the proper functioning of facilities and equipment. Dispute resolution is handled by following posted house rules and working with local regulatory bodies.

Responsibilities

• Greets customers and inputs betting information into the computer.
• Prints tickets and accepts money, providing tickets and change to customers.
• Accurately maintains the bank.
• Verifies winning tickets.
• Handles and resolves customer concerns and questions.
• Explains wagering information when needed.
• Maintains and updates betting boards or televisions for customer viewing.
• Meets attendance guidelines and adheres to regulatory, departmental, and company policies.
• Supervises all wagering policies of the Race & Sportsbook.
• Ensures all AML & Title 31 procedures are followed and tracked accurately.
• Supervises the function of all personnel in Sportsbook operations.
• Coaches, guides, and instructs personnel in proper performance of duties.
• Ensures betting limits guidelines are followed.
• Remains aware of legislative actions affecting business opportunities.
• Insures customer recognition and development are prioritized.
• Ensures departmental procedures conform to regulatory requirements.
• Assures facilities and equipment are available and functioning properly.
• Resolves disputes by following posted house rules.

Requirements

• Sports enthusiast.
• Excellent interpersonal and communication skills with guests and employees.
• Excellent verbal and written skills in English.
• Ability to analyze financial statements.
• Ability to explain wagering to new guests.
• Ability to plan and execute departmental budget.
• Excellent organizational skills.
• Able to obtain a MS gaming license.
• 2 years supervisory experience preferred.
• College education with Financial or Business background preferred.
• High school diploma or equivalent required.
• Must be a minimum of 21 years of age.