Caesars Rewards Representative - Part Time ( Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

168d • $17 - $17

About The Position

The position is responsible for maintaining daily procedures regarding Caesars Rewards members and functions. This includes discerning appropriate ID, filing, record keeping, and computer coding of applications. The role requires interaction with all casino-related departments and promotes positive customer service. The individual will handle direct mail inquiries, update customer account information without changing player rating information, and assist with the resolution of player complaints and problems. The position also involves analyzing computer information related to the structure of the Caesars Rewards Club and greeting daily Line Runs and Charters while providing Family Style Customer Service. Regular attendance for scheduled work is required, and the individual must always be visible and available to listen to guests' concerns and quickly attempt to remedy situations. Additional duties may be assigned as needed.

Requirements

• High school diploma or equivalent experience preferred.
• Knowledgeable of general information regarding facilities and amenities.
• Skilled in both casino and hotel computer systems.
• Required to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.

Responsibilities

• Maintain daily procedures regarding Caesars Rewards members and functions.
• Discern appropriate ID, file, and keep records.
• Computer code applications.
• Interact with all casino-related departments.
• Promote positive customer service.
• Handle direct mail inquiries and update customer account information.
• Assist with the resolution of player complaints and problems.
• Analyze computer information related to the Caesars Rewards Club.
• Greet daily Line Runs and Charters while providing Family Style Customer Service.
• Reconcile Bus Coupons.
• Be visible and available to listen to guests' concerns.
• Assist with other duties as required or directed by the supervisor.

Benefits

• $17.00 per hour

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees