Caesars Rewards Assistant Manager

Caesars Entertainment Corporation•Danville, VA

29d•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS: Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives. Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions, CR VISA program. Responsible for understanding business and coverage needs, and all associated staffing functions. Participates in the coordination and execution of promotional responsibilities. Updates Caesars Rewards Supervisors and Representatives as to new policies and procedures. Monitors promotional activities, ensuring all rules and procedures are followed explicitly. Stays informed and aware of all hotel functions, food and beverage offerings, floor changes, entertainment schedule, and available amenities. Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc. Active participation in all staffing processes including hiring, onboarding, training, and scheduling. Trains all new Supervisors and Representatives, and acquires the necessary codes, materials, and accesses the new employee will require. Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion. Assists Special Events and Casino Marketing teams when applicable. Notifies the Director of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc. Additional related duties as requested by Management. QUALIFICATIONS: Ability to communicate in a professional, businesslike manner. Friendly and outgoing personality. Associate's degree or equivalent, or higher. At least 3-years supervisory experience. Professional PC skills and proficiency in Microsoft Suite applications. Knowledge and experience with CMS, WINet, LEAP, PKMS a plus. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast Paced, moderate to high second-hand smoke, high noise level. Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits. Must be able to respond calmly and handle many customers' demands in a fast-paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, ten key, Everi kiosk, embosser, printer and bar encoder. Must be able to work weekends and holidays, and maintain a flexible schedule based on business needs. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.â While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Requirements

Ability to communicate in a professional, businesslike manner.
Friendly and outgoing personality.
Associate's degree or equivalent, or higher.
At least 3-years supervisory experience.
Professional PC skills and proficiency in Microsoft Suite applications.

Nice To Haves

Knowledge and experience with CMS, WINet, LEAP, PKMS a plus.

Responsibilities

Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives.
Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions, CR VISA program.
Responsible for understanding business and coverage needs, and all associated staffing functions.
Participates in the coordination and execution of promotional responsibilities.
Updates Caesars Rewards Supervisors and Representatives as to new policies and procedures.
Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
Stays informed and aware of all hotel functions, food and beverage offerings, floor changes, entertainment schedule, and available amenities.
Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
Active participation in all staffing processes including hiring, onboarding, training, and scheduling.
Trains all new Supervisors and Representatives, and acquires the necessary codes, materials, and accesses the new employee will require.
Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
Assists Special Events and Casino Marketing teams when applicable.
Notifies the Director of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.
Additional related duties as requested by Management.