Citywide Caesars Rewards Assistant Manager Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

9d•Onsite

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The Caesars Rewards Assistant Manager oversees Caesars Rewards Supervisors and Representatives to ensure all policies, procedures, and duties are properly followed. This role is responsible for training team members, maintaining consistency, and resolving customer conflicts using sound judgment and available resources. When not addressing supervisory tasks, the supervisor may also perform representative duties. HOW YOU WILL CREATE THE EXTRAORDINARY Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives. Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions, CR VISA program. Responsible for understanding business and coverage needs, and all associated staffing functions. Participates in the coordination and execution of promotional responsibilities. Updates Caesars Rewards Supervisors and Representatives to new policies and procedures. Monitors promotional activities, ensuring all rules and procedures are followed explicitly. Stays informed and aware of all hotel functions, food and beverage offerings, floor changes, entertainment schedule, and available amenities. Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc. Active participation in all staffing processes including hiring, onboarding, training, and scheduling. Trains all new Supervisors and Representatives, and acquires the necessary codes, materials, and accesses the new employee will require. Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion. Assists Special Events and Casino Marketing teams when applicable. Notifies the Director of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc. Additional related duties as requested by Management.

Requirements

Must be 21 years of age and able to obtain a Gaming Sheriff’s card.
Associate’s degree or equivalent experience required; higher education preferred
Minimum of three (3) years of supervisory or people‑management experience
Proficient in Microsoft Office and general professional PC applications
Strong ability to communicate clearly and professionally in a business environment
Friendly, approachable, and customer‑focused demeanor
Ability to work in a fast‑paced casino environment with high noise and second‑hand smoke
Requires prolonged standing, walking, and frequent movement throughout the property
Capable of managing high guest volume calmly while adapting to frequent program changes
Physical ability to bend, lift to 50 pounds, and respond to visual and auditory cues
Manual dexterity to operate standard office and rewards equipment
Flexible availability, including weekends and holidays based on business needs

Nice To Haves

Experience with CMS, WINet, LEAP, and PKMS preferred

Responsibilities

Provides managerial supervision and support to the Caesars Rewards Supervisors and Representatives.
Leads all corporate Rewards initiatives including but not limited to enterprise-wide promotions, CR VISA program.
Responsible for understanding business and coverage needs, and all associated staffing functions.
Participates in the coordination and execution of promotional responsibilities.
Updates Caesars Rewards Supervisors and Representatives to new policies and procedures.
Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
Stays informed and aware of all hotel functions, food and beverage offerings, floor changes, entertainment schedule, and available amenities.
Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
Active participation in all staffing processes including hiring, onboarding, training, and scheduling.
Trains all new Supervisors and Representatives, and acquires the necessary codes, materials, and accesses the new employee will require.
Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
Assists Special Events and Casino Marketing teams when applicable.
Notifies the Director of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.
Additional related duties as requested by Management.