Caddie Master

Invited

2d • Onsite

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary The Caddie Master is responsible for overseeing the caddie program at the golf club, ensuring efficient coordination and management of caddies. Key duties include assigning caddies to members and guests, maintaining caddie training programs, and ensuring caddies provide excellent service on the course. The Caddie Master is also responsible for ensuring a seamless golf experience through effective supervision, scheduling, and overall program management. Reporting Structure Reports to the Head Golf Professional Day to Day Supervise caddie team, including scheduling and assigning caddies to members and guests. Ensure caddies adhere to high service standards, club policies, and quality expectations. Collaborate with golf professionals and staff to ensure smooth operations on the course. Monitor the course to ensure caddies are meeting service expectations. Maintain inventory and readiness of caddie uniforms and equipment. Ensure all safety protocols and guidelines are followed on the course. Train caddies in golf etiquette, member service and interactions, and course knowledge. Provide ongoing coaching to caddies to improve performance and service quality. Keep detailed records of caddie assignments, hours worked, and performance evaluations. Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success. About You Preferred Previous experience in a golf-related position, ideally with supervisory responsibilities. Strong knowledge of golf rules, etiquette, and course management. Excellent leadership, communication, and organizational skills. Ability to manage a team and maintain high service standards. Strong problem-solving skills and ability to work under pressure. Customer service-oriented, with a commitment to delivering an outstanding experience for club members and guests. Physical Requirements Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity. Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing. Primary Tools/Equipment Golf Clubs & Bag 40 - 50 lbs. Merchandise 5 - 30 lbs. Computer 25 lbs. Work Schedule Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays. What We Offer We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: Medical, dental, and vision coverage Life insurance Short-term and long-term disability insurance 401(k) retirement savings plan Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members ) Want to learn more? Visit www.invitedbenefits.com for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Requirements

• Excellent leadership, communication, and organizational skills.
• Ability to manage a team and maintain high service standards.
• Strong problem-solving skills and ability to work under pressure.
• Customer service-oriented, with a commitment to delivering an outstanding experience for club members and guests.

Nice To Haves

• Previous experience in a golf-related position, ideally with supervisory responsibilities.
• Strong knowledge of golf rules, etiquette, and course management.

Responsibilities

• Supervise caddie team, including scheduling and assigning caddies to members and guests.
• Ensure caddies adhere to high service standards, club policies, and quality expectations.
• Collaborate with golf professionals and staff to ensure smooth operations on the course.
• Monitor the course to ensure caddies are meeting service expectations.
• Maintain inventory and readiness of caddie uniforms and equipment.
• Ensure all safety protocols and guidelines are followed on the course.
• Train caddies in golf etiquette, member service and interactions, and course knowledge.
• Provide ongoing coaching to caddies to improve performance and service quality.
• Keep detailed records of caddie assignments, hours worked, and performance evaluations.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees