Motorola Solutions-posted 3 months ago
$100,000 - $110,000/Yr
Full-time • Mid Level
Florida Work Center, AZ
5,001-10,000 employees

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

  • Provides tailored technical customer operations support
  • Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
  • Executes customer operations policies and procedures
  • Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
  • Initiates problem solving action and follows through to resolution
  • Performs root-case analysis of problems to formulate and recommend improved alternative operations
  • Leads process improvement initiatives
  • Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
  • 3+ years of IT or public safety experience
  • 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
  • 3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred
  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
  • Experience creating positive working relationships with customers and application end users
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
  • Excellent verbal and written communication skills
  • Comfortable working both alone and in a team environment
  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
  • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
  • Experience with Public Safety Applications including CAD and Mobile
  • Ability to troubleshoot application system issues including hardware, network and third-party components
  • Bachelor's degree preferred
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
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