CAD (Computer Aided Dispatch) & RMS System Manager

Motorola Solutions

1d•Onsite

About The Position

This is an onsite position working at the Loudoun County Public Safety Facility in Leesburg,VA. The selected candidate must live within commuting distance of Leesburg, VA. Responsibilities: Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial-working alliances with customers Initiates problem solving action and follows through to resolution Performs root-case analysis of problems to formulate and recommend improved alternative operations Leads process improvement initiatives Preferred Qualifications: Minimum of a High School diploma or equivalent required, Bachelor's degree preferred. 3+ years of IT or Public Safety experience 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred) 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred Proven track record working with or deploying enterprise hardware and software solutions; HP preferred Experience creating positive working relationships with customers and application end users. Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. Excellent verbal and written communication skills. Comfortable working both alone and in a team environment. Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills) Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM) Experience with Public Safety Applications including CAD, Mobile and RMS Ability to troubleshoot application system issues including hardware, network and third-party components This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $90,000-$100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Requirements

High School diploma, Associates, or Bachelor's degree, Or 3+ years of Public Safety Applications experience involving Records Management Systems, or 3+ years of IT experience required.
Must be able to obtain a background clearance as required by our government customers.

Nice To Haves

Minimum of a High School diploma or equivalent required, Bachelor's degree preferred.
3+ years of IT or Public Safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD, Mobile and RMS
Ability to troubleshoot application system issues including hardware, network and third-party components

Responsibilities

Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives