Cache Club Representative

Cache Creek Casino Resort

4d•Onsite

About The Position

Cache Club Representatives welcome and assist guests with club enrollment. Representatives promote the value and details of club membership, provide information about Cache Creek Casino Resort’s amenities, marketed offers and earned rewards.

Requirements

High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience. Must have basic computer and keyboarding skills.
Must be at least 21 years of age.
Ability to read and interpret general business periodicals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
Ability to calculate figures and amounts, and apply concepts of basic math.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Cache Creek Casino Resort Tribal Gaming License.

Responsibilities

Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility).
Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment.
Ensure all guest information is entered correctly in database while following department policies.
Perform a variety of different duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor. Multiple duties will be performed such as, but not limited to Card issuance and reprints, guest information, checking in buses, kiosk assistance and minor maintenance, mobile sign-ups and reprints, and stocking and distribution of Marketed giveaways.