MassMarkets-posted 3 months ago
Part-time • Entry Level
Wichita, KS
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a persuasive communicator with a passion for helping others and a drive to succeed? If so, we want to hear from you! We're seeking motivated Sales Agents to join our dynamic team. With our industry-leading training program, you'll gain the tools and support you need to thrive and grow in your career. This role offers a competitive base salary, uncapped commissions, and exciting contest incentives perfect for high achievers ready to make an impact.

  • Handle inbound and outbound calls with professionalism and courtesy
  • Use training and resources to confidently answer questions and recommend services
  • Understand customer needs and provide effective solutions
  • Research and resolve issues by collaborating with internal teams
  • Manage customer accounts using our systems and tools
  • Accurately process orders and maintain detailed records
  • Follow scripts, policies, and procedures consistently
  • Protect customer privacy and handle sensitive information responsibly
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and team meetings
  • Maintain excellent attendance and punctuality
  • Must be 18 years or older
  • High school diploma or equivalent required
  • Strong written and verbal communication skills
  • Ability to type 20+ words per minute
  • Familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Basic understanding of Windows OS
  • Dependable and punctual with a strong work ethic
  • Skilled in problem-solving, conflict resolution, and customer service
  • Empathetic, patient, and responsive to customer needs
  • Able to multitask and manage time effectively
  • Team-oriented with a positive attitude
  • Comfortable in a fast-paced, ever-changing environment
  • Strong interpersonal skills and a passion for building relationships
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision, Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests
  • Prizes
  • Casual Dress Code
  • Regular Raises
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