Cable Sales Agent

OneMCI•Killeen, TX

6d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a confident communicator who thrives on helping others and achieving goals? If you're driven, customer-focused, and ready to grow, we want you on our team! We’re hiring Sales Agents who are eager to make a difference and build a rewarding career. With our award-winning training, supportive culture, and unlimited earning potential, you’ll be set up for success from day one. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18+ with a high school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Familiarity with Microsoft Office and Windows OS
Dependable, punctual, and goal-oriented
Excellent problem-solving and customer service skills
Empathetic, patient, and responsive to customer needs
Ability to multitask and manage time effectively
Positive attitude and team spirit
Comfortable working in a fast-paced, dynamic environment

Responsibilities

Engage with customers via inbound and outbound calls with professionalism and empathy
Deliver tailored solutions by understanding customer needs and recommending services
Resolve inquiries efficiently by collaborating with internal teams
Manage customer accounts and process orders accurately using our systems
Maintain detailed records and follow company procedures
Uphold privacy standards and handle sensitive information responsibly
Escalate complex issues to the appropriate departments
Stay up-to-date through ongoing training and team meetings
Demonstrate reliability with excellent attendance and punctuality

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.