Cabin Services/Support Services Allocator

Envoy Air Inc.•Los Angeles, CA

About The Position

DCC (Dispatch Control Center) is the department that assigns employees (agents) to different tasks within the Support Services and Cabin Services organization. They answer calls from employees, AA agents, Tower etc. and use the radio as main source of direct communication. They also address problems and requests by transmitting information and/or providing solutions. The main functions will be to determine the priority of the requests and to control the process of the assignments. DCC Planner are the human factor behind the AVTECH console which is the operating system utilized to manage, control and dispatch all the assignments.

Requirements

Minimum age of 18
High school diploma or GED equivalent
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Ability to multitask while meeting deadlines and during operational pressure
Effective organization and planning skills
Thorough knowledge of aircraft performance and Federal Aviation Regulations
Must be able to work rotating shifts, nights, and weekends when necessary

Nice To Haves

3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
Familiarity with ATC functions preferred
Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
Ability to quickly learn and understand Envoy policies, procedures, and collective bargaining agreements preferred
Demonstrate ability to communicate effectively both orally and in writing preferred
Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred

Responsibilities

Ability to multitask and handle different types of communication at the same time.
Ability to remain calm and deliver clear instructions under pressure.
Communicate proactively with employees and all other parties involved in the operation.
Proactively address problems and suggest solutions.
Assess situations and prioritize calls.
Ability to adjust to changes as they are occurring.
Communicate any abnormalities or problems within the operation to the appropriate supervisor/manager.
Ability to keep a clear and constant communication with the managers assigned to oversee their operation.
Supervise and manage the cabin service team, including but not limited to, assigning lunches and breaks by verifying meal and break laws are being followed.
Proactively coach and counsel employees
Ensure employees are actively working during their shift by following up on BOW completion timings to maximize efficiency in the operation.
Ability to utilize systems to move and place staffing in appropriate locations while managing and ensuring proper coverage of functions are handled.
Assignments of all cleaning services.
Handling weather events and IROP’s.
Assignment of all different cleaning types and services provided.
Assignment of flights and services in priority order.
Actively communicate with employees, managers, tower, maintenance, and all respective departments involved in the operation
Assignments of double-digit flights
Auto-Assign
Assignments UMNR
Assignments in priority order
Service Centers/Clubs
Wheelchair passenger requests (not listed)