Cabin Agent Lead

Aviation Division•Fort Lauderdale, FL

16d•Onsite

About The Position

The Cabin Agent Lead serves as the primary point of contact between frontline cabin agents, operations management, and airline partners during assigned shifts. In addition to performing cabin cleaning duties as needed, the Lead supports workforce coordination, task assignments, quality inspections, training reinforcement, and real-time problem resolution to maintain operational continuity in a fast-paced airport environment.

Requirements

Must possess at least a high school diploma or equivalent.
Must have a driver’s license for AOA training.
Airport or relevant leading experience.
Must pass a criminal background check as well as a drug screen before employment
Must have schedule flexibility for the weekend, holidays, and night shifts
Must be able to lift up to 70 pounds in confined spaces.
Must be able to stand, lift, bend, push, and pull for extended periods of time.
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Responsibilities

Conduct daily debriefing with team members to ensure productivity and compliance
Leads Cabin Cleaning team to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations, including DOT, ADA, ACAA, FAA, and other government agencies, as well as Airline and OALS policies and procedures
Promote an environment of mutual respect and trust between team members
Coach and mentor team members in skill development, exceeding customer experience, and company culture, behaviors, policies, and procedures
Establish and promote effective relationships with an external and internal customer base that fosters integrity, respect, and dignity
Lift and carry cleaning equipment, cleaning trays, and cases of supplies to service the aircraft
Conduct interior searches and security inspections of aircraft in compliance with TSA, FAA, and company requirements.
Perform detailed cabin cleaning, including: Wiping tray tables, windows, and armrests Vacuuming carpets and seating areas Mopping galley floors Cleaning lavatories and emptying receptacles
Remove all trash and dispose of it in designated containers.
Restock food, beverages, magazines, pillows, blankets, and other cabin supplies according to airline specifications.
Conduct visual sweeps of aircraft to ensure no items are left behind; report and return lost items to the proper authority.
Load supplies onto service trucks, return unused items to storage, and maintain the cleanliness and organization of the supply room..
Monitor and maintain supply inventory to support continuous operations.
Provide professional and courteous service to crew members, flight attendants, and passengers when approached.
Arrive punctually to assigned shifts and workstations to support on-time departures.
Other duties as assigned