CAAS Director

Ascend Partner Firms • Duluth, GA

5d

About The Position

We are seeking a strategic and entrepreneurial CAAS Director to lead this growing service line, drive client success, elevate our team, and shape the future of our advisory offerings.

The CAAS Director will lead the firm’s client accounting and advisory practice, driving growth through strategic resource management, operational excellence, and high-impact client service. This role combines strategic leadership and a strong understanding of accounting fundamentals with hands-on execution; streamlining processes, building scalable SOPs, and leveraging technology to enhance both client and team experiences.

The Director oversees a growing CAAS portfolio, converts qualified leads into well-scoped engagements, and ensures delivery of meaningful insights and measurable results. The ideal candidate is a self-starter, client-focused, and skilled in technical, advisory, and leadership disciplines, with a passion for developing people and transforming how businesses operate.

Requirements

• Bachelor’s degree in Accounting
• 10+ years of general accounting experience
• 4+ years of experience training and supervising staff
• Deep understanding of accounting principles and advisory services.
• Strategic people leader with a track record of building high-performing teams and driving a culture of accountability, continuous improvement, and client-focused excellence.
• Strong critical-thinking, problem-solving, and analytical skills; able to identify root causes of complex issues and design practical, well-structured solutions.
• Process-oriented, with an appreciation for standard operating procedures and the ability to create and refine SOPs.
• Technologically adept, quick to learn new tools and skilled in leveraging automation and AI to optimize processes.
• Excellent communicator, both verbal and written; able to simplify complex accounting and finance concepts and uncover client needs, even when not fully articulated.
• Strong soft skills in project and time management; highly organized, able to manage multiple priorities, and skilled at turning challenges into opportunities.
• Proficient in accounting software; experience with QuickBooks preferred.

Nice To Haves

• Experience managing offshore teams
• Experience in evaluating and implementing new software solutions
• Proven ability to grow a client book of business in CAAS services

Responsibilities

• Manage department resources and project scheduling with data driven decision making to ensure accounts are properly staffed and aligned with demand.
• Develop and refine staffing models for core CAAS service offerings, optimizing collaboration between domestic and offshore teams.
• Oversee workflow management to meet deadlines, and deliver an exceptional client experience.
• Streamline key CAAS processes through clear and effective operating procedures that enhance efficiency, consistency, and employee engagement.
• Evaluate emerging accounting technologies and automation tools; recommend and implement solutions that improve accuracy, efficiency, and the client experience.
• Serve as the primary point of contact for firm leadership on CAAS-related initiatives and performance.
• Lead, manage, and hold team members accountable to firm goals; monitor utilization and workload to ensure consistent service quality.
• Coach, motivate, and upskill staff through ongoing feedback and performance guidance to support professional growth and engagement
• Foster a culture of strong ownership, accountability, innovation and continuous improvement.
• Conduct formal performance evaluations at least semi-annually and provide regular, constructive feedback throughout the year
• Stay current on industry trends and market opportunities to identify strategic growth areas and potential partnerships.
• Oversee key client relationships, ensuring timely communication, service excellence, and strategic alignment.
• Conduct prospect meetings to assess client needs and design appropriately scoped, accurately priced, long term CAAS engagements.
• Strengthen advisory relationships with clients by proactively identifying opportunities to expand services and support evolving business needs

Benefits

• Flexible PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Annual Performance Bonus
• Commitment to Professional Development
• Community Involvement
• Optional Equity Program Eligibility at Sr. Manager Level + top performing Managers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager