C2E Support Lead
About The Position
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging business problems Self-directed professionals Hunger to continually learn and grow Position Summary IPTA is seeking a C2E (Cloud Computing Enterprise) Support Lead to coordinate cloud support activities for Army enterprise systems hosted in commercial cloud environments. This role serves as the primary interface between the technical team and Army C2E stakeholders, ensuring compliance with cloud service requirements and optimal service delivery.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related field
- Minimum 6 years of IT project management experience
- Minimum 2 years in cloud support leadership role
- CompTIA Security+ certification (or ability to obtain within 90 days)
- ITIL v4 Foundation certification
- Understanding of cloud computing concepts and services
- Experience with IT service management and ticketing systems
- Active Security Clearance Required
Nice To Haves
- AWS Cloud Practitioner or Azure Fundamentals certification
- PMP certification
- Experience with DoD cloud programs (milCloud, C2E)
- Experience with ServiceNow or Remedy ITSM
- Understanding of FedRAMP and DoD Cloud SRG requirements
- Cloud platforms (AWS, Azure, OCI)
- ITSM tools (ServiceNow, Jira)
- Project management tools (MS Project, Smartsheet)
- Reporting and analytics
- ITIL service management processes
Responsibilities
- Coordinate C2E cloud support activities across AWS, Azure, and Oracle Cloud Infrastructure
- Serve as liaison between technical teams and Army C2E program office
- Manage team tasks, schedules, and deliverables
- Track and report on cloud service metrics and SLA compliance
- Coordinate cloud provisioning requests and change management
- Ensure compliance with DoD Cloud Computing Security Requirements Guide (SRG)
- Develop and maintain cloud support documentation and procedures
- Facilitate communication between cloud engineers and Government stakeholders
- Support cloud migration and optimization initiatives
- Prepare status reports and briefings for Government leadership
- Manage cloud support tickets and ensure timely resolution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
