HealthierHere is the backbone entity for a cross-sector collaborative working to address health disparities and improve health outcomes for people in King County by improving the current system of care. This work centers community and Tribal voice along with healthcare and social service providers in the co-creation and implementation of strategies designed to provide access to culturally appropriate care, support and services that help people achieve the health outcomes that they desire for themselves. Principles of equity, anti-racism, decolonization, and authentic community engagement serve as the lens that shapes the way we do business. HealthierHere co-designed the Connect2 Coordinator (C2C) to facilitate electronic referrals, increase resource access via a shared directory, and enhance visibility of care providers. This system aims to improve health equity by fostering community collaboration and efficient care coordination. Connect2 Coordinator is a client management platform developed by HealthierHere that can be used to support Community Hub efforts under the Medicaid Transformation Project (MTP) 2.0. It enables case management partners to collaborate across systems, make closed-loop referrals, and share information across healthcare and social service providers. Supported by the Connect2 Exchange database, it integrates with systems like Care Connect Systems (CCS) and Vision Link. The Connect2 IT Customer Support will report directly to the Chief Finance and Operations Officer. This role is essential for ensuring high-quality customer service and technical assistance to our internal and external users. This role is responsible for designing and delivering providing Tier 1 support training to customers. The IT Customer Support manages and executes Tier 2 support tickets through HubSpot. They will manage issue escalations within the product team and drive continuous tiered support process improvement. The ideal candidate will have a strong information technology background, with a deep understanding of customer support best practices.