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At Western Digital, we are seeking a dedicated C-Suite IT Executive Support Technician who thrives in a fast-paced, high-stakes environment. This role is pivotal in providing exceptional IT services to our C-Level executives and their direct staff, ensuring that their technology needs are met with efficiency and professionalism. The ideal candidate will possess a strong technical background and a customer-centric approach, enabling them to navigate complex IT challenges while maintaining a high level of service. As a C-Suite IT Executive Support Technician, you will be responsible for establishing trust and confidence with C-Level leadership, understanding their unique needs, and developing tailored solutions to enhance their IT experience. You will collaborate with various IT teams to facilitate action items and ensure seamless operations. This position requires flexibility in work hours to accommodate core and off-hour events, as well as the ability to travel domestically and internationally between different sites. Your role will involve diagnosing and resolving technical issues across a wide range of hardware and software, including Mac and PC systems, mobile devices, and various peripherals. You will also be responsible for developing and revising standard operating procedures to enhance the efficiency of C-Suite IT services. Your ability to communicate effectively and maintain composure under pressure will be essential in this high-profile position, where you will be the primary point of contact for our most important leaders.
