C-Store Supervisor

Little River Casino Resort•Eastlake, MI

About The Position

Overall supervisory oversight of the convenience store (C-store) in the absence of the manager. Provides exceptional guest service to C-store guests. Responsible for initial and continuous training of guest service associates. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
3 years guest service experience with 1 year cash handling
1 year supervisory/lead level experience
Class AB certification for underground tank storage or must obtain within first week of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
Michigan TAM certification or must obtain within 60 days of employment
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets
Strong organizational, written, and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Strong problem-solving skills
Accurate and detail-oriented
Strong money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
Best practices of team member selection, development, and mentoring team members to success
Accountable - Accept responsibility and account for actions
Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Resolves guest complaints pertaining to C-store operations.
Operates cash registers when needed.
Assists in opening and closing of C-store.
Assists in maintaining daily inventory, stock level, plans, coordinates, orders merchandise and related supplies.
Supervises daily duties and responsibilities of Customer Service Associates.
Plans and conducts monthly meetings to keep staff informed.
Coordinates schedules of C-store team members.
Handles money accurately and securely and prepares drops according to established procedures.
Maintains working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.
Maintains cleanliness standards of all C-store and fueling areas.
Maintains familiarity with the Manistee area.
Assists in developing and maintaining C-store policies and procedures.
Assists the manager in promoting the C-store by coordinating sales, promotions, and advertisements with the Marketing department.
Performs monthly product inventory in accordance with established policies and standards and maintains related records.
Maintains overall protection of c-store assets.
Develops and maintains proper merchandise displays in accordance with planned promotions and events.
Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
Actively conduct department meetings, managers meetings, and staff communication meetings.
Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
Other duties as assigned.