C/S Human Resource Associate

State of Delaware•Dover, DE

17h

About The Position

To represent the Governor in issues involving DOT and to provide leadership as the department strives to be a transparent, efficient and accountable institution in which safety, performance management and customer satisfaction are of highest priority. This is paraprofessional human resource work responsible for Family Medical Leave Act (FMLA), Paid Family Medical Leave (PFML), Workers' Compensation, and Pension related functions assigned to the Department of Transportation's Human Resources Office. The position provides front line HR support requiring research and resolution of HR issues by collecting, analyzing, and evaluating data, identifying the cause of issues, and making recommendations. In addition, the position interprets and ensures compliance with laws, rules, regulations, and Collective Bargaining Agreements (CBA). Paraprofessional human resource work is characterized by the application of human resource laws, rules and regulations, providing technical assistance to employees, applicants and others in standard human resource transactions, human resource services, and maintaining personnel files.

Requirements

Possession of an Associates degree or higher.
Possession of a Statewide Human Resource Certification or professional human resource certification.
One year of experience in performing paraprofessional or administrative support work for a human resource function.

Responsibilities

Responds to inquiries, explains human resource services and applies human resource laws, rules, regulations, standards, policies and procedures.
Conducts research for professional human resource staff; collects data and gathers information from employees, managers, applicants or the public; participates in the analysis of data collected and assists with the formulation of recommendations.
Provides guidance and direction to employees, managers, applicants or others in registering or applying for human resource services.
Processes a variety of transactions by entering, updating, modifying, deleting, retrieving and reporting on data in automated human resource information systems or other computerized systems. This includes more complex human resource transactions such as calculating over-payments and under-payments, resolving issues and submitting corrections.
Creates and maintains personnel records and files.
Reviews human resource forms, data and other information; ensures accuracy, completeness and compliance; and prepares correspondence, spreadsheets and presentations.
Compiles data and prepares reports, statistics and statistical summaries, narrative summaries or other representations of data.
Participates in developing internal procedures.
Participates in meetings and conference calls with employees, managers, applicants and/or the public to gather information and understand human resource problems; may participate in interviews.
Maintains confidentiality for all human resource related programs/services.
May provide guidance/direction to or oversee technical and/or administrative support personnel.