C&I Tech Support

Packard Culligan Water • Minnetonka, MN

23h • Onsite

About The Position

Join our team at Culligan Water in Minnetonka, a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers. This role is for a positive and adaptable individual who excels in multitasking and thrives in a dynamic work environment, focusing on building lasting customer relationships and delivering exceptional experiences. The position involves managing the Commercial & Industrial (C&I) customer journey from initial contact through resolution, anticipating needs, providing proactive solutions, and ensuring seamless service delivery. It requires clear and effective communication to build trust and loyalty with C&I customers.

Requirements

• Subject to a pre-employment background check.
• Subject to a drug screening.
• High school diploma or equivalent is required.
• Demonstrated capability to understand and meet Commercial customer needs (Customer Focus).
• Resolve issues efficiently and effectively (Problem Solving).
• Clear, empathetic, and professional interaction (Communication).
• Manage multiple systems and tasks simultaneously (Multitasking).
• Demonstrates proficiency in multiple systems and programs required to do the job (Technical Proficiency).

Responsibilities

• Includes scheduled time on a phone queue taking customer calls.
• Manage the C&I customer journey from initial contact through resolution, ensuring seamless and positive service delivery.
• Anticipate C&I customer needs and provide proactive solutions to minimize downtime and maximize operational efficiency.
• Communicate clearly and effectively, building trust and loyalty with C&I customers.
• Follow, abide by and exemplify the Packard Culligan Core Values: Accountability, Being Open-Minded, Caring About Relationships.
• Adhere to assigned work schedules and be logged into the phone queue at the designated start time.
• Answering phones is a priority to ensure a positive experience for our customer callers.
• Respond to C&I customer requests via phone, email, web and/or in-person with professionalism; resolve issues on first contact whenever possible.
• Schedule C&I Water Quality installation and set-up processes, DI prep, Commercial service contacts, service calls, and preventative maintenance contracts, while providing excellent customer service.
• Navigate multiple computer programs such as Monday.com, Workware and Salesforce with ease while maintaining accurate documentation.
• Proficiency in Culligan products, product codes, business clients, Culligan terminology, and company policies and procedures.
• Ensure accurate billing for Commercial customers, including reconciliation of operational work completed at customer sites.
• Apply high-level problem solving to resolve scheduling conflicts, contract discrepancies, and urgent service needs.
• Participate in training on route systems and scheduling principles.
• Support administrative tasks such as data entry and updating customer records.
• Escalate complex issues promptly to senior team members.
• Maintain confidentiality and security of customer information.
• Perform other related duties as assigned or requested.

Benefits

• $0 deductible medical insurance with affordable premiums
• Dental, vision, life insurance and more included in our comprehensive benefits package
• Career growth opportunities through training and development
• Competitive base pay, commission, and bi-annual employee incentives
• 401k with employer match
• Achieve work-life balance with a Monday-Friday 8AM-4:30PM schedule
• 7 paid Holidays
• Competitive PTO package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees