C & I Energy Efficiency Program Coordinator

New Jersey Clean Energy Jobs Program•Newark, NJ

4d•$60,000 - $80,000

About The Position

Resource Innovations is on the lookout for an enthusiastic Energy Efficiency Program Coordinator to become part of our expanding team in New Jersey. We invite a motivated and experienced coordinator who possesses a solid background in energy programs, contractor management, and customer service to help us deliver impactful utility-sponsored initiatives. In this role, you will empower customers to conserve energy and cut costs by ensuring that programs are executed smoothly, contractors are well-supported, and customers reap the full benefits of our initiatives. Your contributions are vital to ensuring seamless everyday operations while achieving program objectives and compliance standards. At Resource Innovations (RI), we take pride in being a women-led energy transformation firm dedicated to making an impact. With a firm foundation in energy efficiency, we are continuously broadening our range of clean energy solutions to assist utilities in navigating complex and interrelated challenges. From load flexibility to electrification and carbon reduction, we are at the forefront, steering the momentum for positive change.Job Description Data Entry - enter data into various database applications. Maintain electronic tracking system of applications, rebates and other supporting documents. Generate reports for projects and program operations. Communicate effectively as part of team approach with other departments in servicing customers. Take customer service calls in pursuit of first call resolution. Provide customer service activities such as responding to emails and phone calls. Provide exceptional customer service and call handling in a customer centric environment. Safeguard confidential customer information. May provide peer training to co-workers and job shadowing support as assigned in area of responsibility. Other duties as assigned.

Requirements

Must be located in or willing to relocate to New Jersey
2+ years previous customer service and data entry experience required
Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
Exceptional attention to detail, time management, and organizational skills
Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
Able to meet deadlines while adapting to shifting priorities and evolving business needs
Experience with various Microsoft programs, including Word, Excel, OneNote and Teams
Excellent written and verbal communication skills
Interest in sustainability and passionate about making a meaningful impact on the environment

Nice To Haves

Bachelor’s degree preferred
2+ years of experience in energy efficiency, sustainability, or project coordination preferred
Experience working with utility-sponsored rebate or incentive programs is a plus

Responsibilities

enter data into various database applications
Maintain electronic tracking system of applications, rebates and other supporting documents
Generate reports for projects and program operations
Communicate effectively as part of team approach with other departments in servicing customers
Take customer service calls in pursuit of first call resolution
Provide customer service activities such as responding to emails and phone calls
Provide exceptional customer service and call handling in a customer centric environment
Safeguard confidential customer information
May provide peer training to co-workers and job shadowing support as assigned in area of responsibility
Other duties as assigned