CEx Senior Principal Business Strategy

Verizon Communications • Basking Ridge, NJ

295d • $120,000 - $223,000

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Verizon's Connected Experience Team (CEx) plays a pivotal role in driving business growth by providing cutting-edge CX solutions to organizations with unique Customer and Employee experience needs. In this role, you will be responsible for the development of an overall long-term enterprise CEx Practice strategy that continues to keep the practice at the forefront, including broader business development efforts, joint venture considerations, strategic investment recommendations, strategic acquisitions, and divestiture ideas. The key focus will be to develop the organization's strategic plan(s) to ensure its continued successful growth and profitability. As the Sr. Principal Business Strategy you will need to possess the ability to identify untapped market opportunities and the drive to transform those opportunities into successful solution ideas and consulting services that Verizon can sell to our customers. The CEx Sr. Principal Business Strategy is responsible for the cultivation, development, and qualification of large-scale client transformation services that directly contribute to the CEx practice objectives. This strategic role will see you collaborating with clients, third-party organizations, and a broad range of internal Verizon stakeholders in order to co-create the large and transformational opportunities that are vital to our future growth strategy.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work in industry, in product development or consulting.
• Six or more years experience in strategy and business development.
• Consulting experience in the conceptualization, definition, and development of business solutions related to customer experience products, services, and solutions.
• Experience developing integrated Vertical solutions for Finance, Healthcare, Retail, Manufacturing, Utilities.

Nice To Haves

• In-depth expertise in CcaaS, Security, AI Strategies, Workplace Enablement, Consulting and Professional Services, data analytics, AR/VR/MR.
• Experience in technical consulting, strategic advisory, or complex sales supporting Fortune 100 companies at multiple interface levels (C-Level, etc.).
• Experience with presenting technology strategies and market direction to Fortune 100 clients.
• Strong experience with business case development.
• Financial analysis experience (ROI, cost analysis, business case development, etc.).
• Excellent presentation and verbal skill set.

Responsibilities

• Conduct Market research: Analyze market trends, competitors, and customer needs.
• Develop and refine strategies for how the Connected Experiences Practice will improve sales, marketing, and service offerings.
• Develop methods and procedures to optimize the ways the Practice operates and goes to market.
• Identify new lead generation methods and recommend sales strategies.
• Develop a partner ecosystem broadening CEX's service offerings.
• Lead initiatives, proposals, and presentations aligned to Connected Experiences growth strategies.
• Develop recommendations on CEX specific content, messaging and strategies to drive Connected Experiences brand recognition.
• Recommend new technologies and customer outcomes that the CEx team should develop and bring to market.
• Lead and support ideation of marquee innovation partnerships, and evaluate potential new strategic opportunities.

Benefits

• Health and wellness benefits.
• Short term incentives.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree