CCaaS Program Management Specialist
Capgemini•Chicago, IL
445d
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About The Position
The CCaaS Program Management Specialist at Capgemini is responsible for managing the end-to-end project management of CCaaS implementations. This role involves stakeholder management, project scope definition, product enhancements, change control processes, and risk mitigation plans. The specialist will work closely with CCaaS providers and ensure that customer business requirements and KPIs are met, while fostering strong relationships with key stakeholders and maintaining deep knowledge of the Genesys platform.
