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We are looking for a highly skilled and experienced CCaaS (Contact Center as a Service) Consulting Expert to join our dynamic team. In this pivotal role, you will leverage your deep understanding of cloud-based contact center technologies to advise and guide our clients in optimizing their customer experience and operational efficiency. You will be instrumental in designing innovative CCaaS solutions, defining omnichannel routing strategies, and establishing best practice strategies for seamless CRM integrations and effective contact deflection solutions using intelligent automation. You will collaborate closely with our implementation teams to ensure the successful deployment and customization of these solutions.
